Cancellation & Refund Policy

Introduction

Welcome to eSign Web Services Pvt Ltd, your trusted digital marketing agency. We value our clients and strive to provide excellent services. As part of our commitment to transparency and customer satisfaction, we have developed a clear and comprehensive Cancellation & Refund Policy. This policy outlines the guidelines and procedures for cancellations and refunds. We encourage you to read through this policy to understand your rights and our dedication to serving you.

Cancellation of Services

We understand that circumstances may arise where you need to cancel a service. To ensure a smooth process, we allow service cancellations only before the service has commenced or before the beginning of a new month. Once the service has started or a new month has begun, the cancellation request will not be accepted.

Refund Eligibility

While we always strive to deliver exceptional results, we acknowledge that situations may arise where a refund is appropriate. Refunds are subject to the terms and conditions outlined in our policy. Eligibility for a refund may vary depending on the specific circumstances of the service and the stage of completion.

Cancellation and Refund Process

To request a cancellation and potential refund, please reach out to our customer support team as soon as possible. Provide us with relevant details regarding the service, including the reason for cancellation. Our team will assess your request promptly and guide you through the necessary steps.

Timeframes for Cancellations

To ensure a smooth process, it is important to initiate a cancellation request within the specified timeframe. Cancellations are allowed only before the service has commenced or before the beginning of a new month. We recommend reviewing the service-specific terms and conditions outlined in our policy for the cancellation timeframe applicable to your service.

Partial Refunds

In some cases, if a service has already commenced and work has been performed, a partial refund may be considered. The amount refunded will be based on the stage of completion and resources expended up until the cancellation request. Our team will assess each situation individually to determine a fair and reasonable resolution.

Non-Refundable Services

Certain services may fall under the category of non-refundable. These services are typically ones that involve significant upfront costs, third-party expenses, or services that are personalized and cannot be easily reassigned to another client. Please refer to the service-specific terms and conditions in our policy to identify any non-refundable services.

Communication and Dispute Resolution

At eSign Web Services, we value open communication and aim to address any concerns or disputes promptly. If you have questions or encounter any issues related to cancellations and refunds, please contact our customer support team. We are here to assist you and find an appropriate resolution.

Conclusion

Our Cancellation & Refund Policy at eSign Web Services Pvt Ltd underscores our commitment to serving our clients with integrity and transparency. We believe in fostering a positive relationship and want to ensure your satisfaction throughout your experience with us. Please note that cancellations are allowed only before the service has commenced or before the beginning of a new month. We encourage you to review this policy thoroughly and reach out to our customer support team if you have any questions or require further assistance. Thank you for choosing eSign Web Services as your digital marketing partner.